*The following policy is for online orders only. If you are looking for our store policy, please call us at 802-768-1930 or by email at firstname.lastname@example.org.
Our customer service is the utmost importance to our customers at Finial & Parquet. We do accept returns within 7-day of purchase on any new items in their original packaging.
Any antiques, vintage clothing & sale items are unable to be returned.
Any opened or used products are not acceptable and may not be returned.
If you are returning or exchanging item(s), you will incur a return label fee that will be deducted from you return.
Finial & Parquet and there online store (sovtantiques.com) is not responsible for lost or stolen packages.
Privacy & Security
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or inquire about an item.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number.
What do we use your information for?Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
Your information helps us to better respond to your individual needs.
• To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
Do we disclose any information to outside parties?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party linksOccasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.